What vs How: Which is more important and why we don’t act accordingly.

Little boy playing violin. What vs how can make a big difference in learning and development

If you really want to know who a person is, would you rather know what they’ve accomplished, or how they’ve performed? What vs how? Results vs behaviors?

You may already have an answer in mind, but how sure are you?

Two stories from my childhood may shed a bit of light on the controversial issue of knowing what vs how.

Childhood Example #1 : “Sour notes”

When I was in third grade I picked up my Dad’s violin and began playing a few simple songs. Noting that I could make the ole fiddle produce recognizable tunes, and desperate to find something I was good at (neither academia nor sports were my thing in grade school), my folks signed me into violin lessons.

By my fourth year of lessons it was time to demonstrate my virtuosity to the rest of the school. For this grand debut, my instructor suggested I play a duet — WITH MY MOTHER! Had smartphones been around, this would have warranted a classic, “OMG” text — or worse. But I’m committed to keeping these posts at or below a PG-13 rating. {Note: That isn’t me in the picture — but that’s how I felt.}

My mother was an accomplished pianist — and she can still play — but some of the virtuosity of her material has ‘frayed’ a bit with disuse. Nevertheless, her part was easy for her (even today). As for me, despite the fact that I’d be: playing a violin, in front of my classmates, with my mother — my part was a real stretch for my skill level.

Continue reading “What vs How: Which is more important and why we don’t act accordingly.”

3 Reasons Why Character Matters More Than Expertise

Man holding sign that reads, "What makes you unique?" The answer is character.

What makes anybody unique?

To help answer this question, let’s conduct a little test.

Think of someone you’ve known at work (or non-work) who stands out as exceptional from the rest. Got someone specific in mind? Now then, what was/is it about this person that truly made/makes them remarkable?

I can just about guarantee that the list of attributes that comes to your mind features more character traits (e.g., “helpful”, “caring”, “generous”, etc.) than specialized skills or work expertise.

I’ve asked this question to many people. Over 90% of the answers I get have to do with character. To back up these ‘answers’ with a bit more evidence, I’ve had the unfortunate experience of witnessing more than a few mid- to upper-level executives “walked out” of the building — It’s never been for lack of expertise.

Why does character matter so much?

Continue reading “3 Reasons Why Character Matters More Than Expertise”

How psychology affects you

Psychways | Psychology affects you (and all animals)

We are social animals living in a psychological world.

This simple reality has enormous consequences for everyone, everywhere. Here I explain two really big ways regarding how psychology affects you.

Implications of being Social:

Human beings are not only social, but the MOST social of all animals. As such, and just like all social animals, we need to relate to others for two purposes:

{There is a third reason, but I am committed to maintaining a PG-13 rating for these posts.}

Sometimes the implications (i.e., how psychology affects you) of these social needs are clear. For example, teams – whether in the workplace or on the sports field – understand that the team members need to get along with each other in order to get ahead of (or beat) the competition.

But it isn’t always this clear or simple. Inevitably, even within a team, there is competition among members to establish rank or get ahead.

A lot of what I do in the workplace is to work with individuals and teams so that they better manage the sometimes difficult choice regarding when to agree, and get along, versus when to take action to get ahead. One bad call here can really set you back.

Implications of a Psychological World:

The second reality of our being and how psychology affects you, and everyone else, is that we live in a psychological world. Everything we know is the product of our psychological processes (i.e. sensation, perception, reasoning, emotion). The real interesting fact (at least to me), is that our psychological processes aren’t perfect. We don’t know exactly what the “real world” is like.

This isn’t a complicated metaphysical issue. The fact that our senses are imperfect can readily be illustrated by the fact that two or more people do not experience the same ‘thing’ the same way. Regardless of right or wrong, there’s something going on via our psychological processes that results in these differences like the one so publicly debated regarding the “beige dress, blue dress” photo. See for yourself.

For better or worse, our human perception system is not perfectly reliable. What we see may not be what we get, but it definitely is what we make of it.

This is another frequent reason I am asked to help out in work environments. No, not to sort out whether a dress is blue or beige, but to deal with the fact that differences in perception, attitude and ultimately behavior can cause real problems. How often do we hear another public figure explaining, “that isn’t what I meant”? One thing is said or done and many different interpretations arise. On a lighter note, sometimes individuals become so engrossed in debate that they actually wind up disagreeing in style/tone, but agreeing in content/fact. This is where the term, “violent agreement” gets its meaning.

Two x Two equals Anything:

The fact that we are social animals, driven by needs to be with and/or dominate others, combined with the fact that our perception systems are unreliable, results in a very complex world at work – or anywhere.

Just these two factors could keep me busy till I “hang my hat.” The potential results that arise from different, sometimes opposing social motives combined with imperfect processing systems are innumerable. I’ve shared just a couple examples here to illustrate the pervasive and extraordinary power of psychology at work.

This, and other posts in my blog (esp. What is bias?, How about a little science with that intuition?), are dedicated to exploring the real and powerful impact of psychology at work, and also at play (non work). The intent is to help readers become more aware of the ever-present, psychology-based issues in all of our worlds and to offer advise on how to handle them.

Psychways is owned and produced by Talentlift, LLC.